HELP CENTER
Frequently Asked Questions
Straightforward answers about ordering, shipping, returns, tracking, and contacting Greg Smith Equipment Sales.
Shipping & Delivery
How much does shipping cost?
Shipping is 100% FREE on all eligible orders delivered within the United States. There is no minimum purchase requirement and no coupon required.
How long does order processing take?
Orders are normally processed within 3–5 business days after receipt and successful payment authorization.
How long does shipping take after processing?
Normal shipping transit is approximately 5–7 business days.
How long should I allow for total delivery?
Customers should generally allow approximately 8–12 business days total from order placement. These are estimated timeframes rather than guaranteed delivery dates.
Do you ship internationally?
No. We ship exclusively to eligible United States addresses. International shipping is not available.
How can I track my order?
Tracking information will be emailed to you after your order ships. You can also use our Track Order page for order lookup.
Returns & Refunds
What is your return period?
Eligible products may be returned within 30 calendar days after delivery.
How do I start a return?
Email support@gregsmithequipment.shop before returning any item to receive return instructions and authorization.
Are there restocking fees?
No. We do not charge standard restocking fees for eligible items returned in original condition.
Contact & Support
How can I reach customer support?
You can reach Greg Smith Equipment Sales at support@gregsmithequipment.shop or by phone at +1 678-781-0130 (Monday–Friday, 9:00 AM – 5:00 PM EST).