Refund & Return Policy

1. Return Window

Eligible products may be returned within 30 calendar days from delivery. Before sending a return, contact support@gregsmithequipment.shop for return instructions.

2. Eligible Returns

Products must generally be unused, not installed, not materially altered, in substantially original condition, complete with supplied parts and accessories, and, where reasonably applicable, in the original packaging.

3. Buyer’s Remorse / Change of Mind

For eligible discretionary returns, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by law or the return results from a verified Greg Smith Equipment Sales error.

4. Wrong, Damaged, or Materially Defective Items

If you receive the wrong item, a damaged item, or a materially defective item, contact support@gregsmithequipment.shop promptly. Include your order number, a description of the problem, and photos where appropriate. When we confirm a merchant or fulfillment error, we will provide appropriate return or replacement instructions and will not require you to bear return shipping for the verified merchant error.

5. Non-Returnable Condition

We generally do not accept returns for products that have been used, installed, modified, damaged after delivery by the customer, or returned incomplete. Customized or special-order items are not automatically returnable unless the individual product or order terms allow the return.

6. Large / Heavy Equipment Returns

Large or heavy equipment may require freight return arrangements. Customers must obtain return instructions before sending such items. Do not arrange return shipment of heavy equipment until return instructions have been provided.

7. Restocking Fee

No standard restocking fee is charged for an eligible return received in original condition. If an item is returned damaged, incomplete, used, or materially altered, we may reduce or refuse the refund to the extent permitted by applicable law.

8. Refund Processing

After an eligible return is received and inspected, approved refunds are generally issued to the original payment method within 5–10 business days. Your financial institution may require additional time to post the refund.

9. Exchanges

We do not offer direct product exchanges. If you need a different model, size, or attachment, please initiate a standard return for your eligible item and place a new order for the desired replacement.

10. Cancellations

Customers may contact us to request cancellation before an order ships. Cancellation cannot be guaranteed once processing or shipment has progressed. If the order has already shipped, the applicable return policy applies.

11. Contact Information

To start a return or ask about a refund, email support@gregsmithequipment.shop or call +1 678-781-0130.