SHIPPING & DELIVERY
Shipping Policy
Processing, transit, delivery, tracking, and freight information for eligible U.S. orders.
PROCESSING
3–5 Business Days
TRANSIT
5–7 Business Days
ESTIMATED TOTAL
8–12 Business Days
SHIPPING COST
FREE on all US Orders
Estimated delivery timeframe is approximately 8–12 business days (3–5 business days handling + 5–7 business days transit).
1. Order Processing
Orders are normally processed within 3–5 business days after the order is received and payment is successfully authorized. Business days are Monday through Friday, excluding applicable holidays.
2. Shipping Destinations
We ship exclusively to eligible United States delivery addresses within the contiguous United States. We do not offer or accept international shipping.
3. Shipping Rates & Costs
We provide FREE Standard Shipping on all orders delivered within the United States. There is no minimum purchase requirement and no coupon code needed. The shipping fee displayed at checkout is $0.00.
4. Estimated Delivery Times
After processing (3–5 business days), normal shipping transit is approximately 5–7 business days. Customers should generally allow approximately 8–12 business days total from order placement to delivery. These are estimated timeframes rather than guaranteed delivery dates.
5. Order Tracking
When tracking information is available from the carrier, it will be provided via email after the order has shipped. You can also use our Track Order page for supported WooCommerce order lookup.
6. Large / Heavy Equipment & Freight Deliveries
Heavy machinery and oversized products (such as automotive lifts, large tool cabinets, and safes) ship via freight carriers with curbside liftgate delivery included at no extra shipping cost ($0.00). The carrier may contact you in advance to schedule a delivery appointment.
7. Address Accuracy
Please provide a complete, valid physical delivery address during checkout. Freight carriers cannot deliver to P.O. Boxes. Address errors or incomplete delivery information may cause delays.
8. Damaged or Missing Shipments
If an order arrives damaged, appears incomplete, or cannot be located after delivery, contact support@gregsmithequipment.shop promptly with your order number and photos of any damage so our support team can resolve the issue immediately.
9. Contact Us
For shipping questions, contact Greg Smith Equipment Sales at support@gregsmithequipment.shop or +1 678-781-0130.